Shipping and payment terms for the EYEBAB webshop

General information

EYEBAB ApS
Aastvej 10B
7190 Billund
Denmark
T: +45 77 34 77 36
E: mail@eyebab.com
CVR 35861343

Pricing and payment policy

The safest form of payment – and the one we recommend to all customers – is to pay with a credit card.
We accept the following payment types:

  • Dankort
  • Visa/Dankort
  • eDankort
  • MasterCard
  • Visa Electron

Contact us for other payment options.
Payment will only be deducted from your account when the item is shipped.
The amount for your order will not be charged until your order has been shipped.

Order confirmation

You will receive an order confirmation by email shortly after placing your order, make sure to check your spam folder as well.
On rare occasions an item can be out of stock. Then you will be informed by email.

Shipping and handling

Your order will be dispatched within 1-5 working days from the time you place your order.

Shipping in Denmark

Danish orders will be dispatched within 1-5 days from the day you received your shipping confirmation.

Shipping international

International orders will be delivered within 1-15 days from the day you receive your shipping confirmation.
Orders are not shipped on weekends and holidays.
Some delays can occur during busy periods and public holidays.
EYEBAB ApS can not be held liable for any delays with the shipping company or local customs.

Returns and exchange

EYEBAB Aps gladly accepts returns and offers you 30 days of return from the date on your receipt.

Send the package to:
EYEBAB ApS
Aastvej 10B
7190 Billund
Denmark

Items must be returned unused and in the same condition as when received with original packaging attached.
Return of goods is at own expense.
Once we have received the goods and accepted the return, we will transfer the amount to your account.
We will refund your amount to the credit card on which goods were purchased. This is to prevent illegal use of stolen credit cards.

Complaints

Consumer complaints can be directed to the EU Online Dispute Resolution (ODR). Follow this link for more instructions: http://ec.europa.eu/consumers/odr/

Guarantee

All products are covered by the Danish Sale of Goods, giving you 24 months to complain about an item.
This does not include defects caused by improper use, faulty maintenance or general wear.
In case of a complaint or a missing delivery, please contact support@eyebab.com including your order number, images of the claim and a description.

Privacy policy

All personal information is stored in connection with use of the website and webshop will be treated with utmost care. The information we store will not be sold or used for any purpose other than to make sure you get the best possible service.
For security reasons, no payment information is kept in our database.